Shutting down an online casino account is a major decision, and we realize that. At casino aphrodite, we aim to ensure the closure process is clear and just for our Belgian users. This page addresses both voluntary closures and those we carry out, what occurs with your funds and bonuses, and how our affiliate programme functions under Belgian regulations. We lay out the steps we take and the legal thinking behind them. Think of this as a practical guide, not formal legal advice. If your situation is specific, get in touch with our support team before you take action. We update these procedures on a routine basis.
Account Closure Request for Belgium Users
If you are located in Belgium and wish to close your Aphrodite Casino account, you can do it anytime by reaching out to support or using the self-service features in your settings. We verify your identity to stop unauthorised requests. Once that check is successful, we block your login and halt all promotional messages. Your real-money balance remains withdrawable after the closure, subject to the usual checks. We strive to wrap up voluntary closures within two business days. Active bonuses and unfinished wagering may be forfeited, and we clarify that before you confirm. We process every request fairly and will not charge a closure fee. A confirmation email arrives in your inbox once the account is shut.
Steps for Closure
- File a closure request through your account settings or from your registered email address.
- Finish identity verification if we ask for it, using an ID document or proof of address.
- Acknowledge that you understand active bonuses will be forfeited.
- Choose a withdrawal method for any real-money balance still in the account.
- Get a confirmation email once logins are no longer possible.
Information Storage After Account Closing
We keep certain personal and financial data after account closing to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Keeping times follow applicable law and our internal schedule. After that window closes, we remove or anonymise the information. You can request a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We don’t use closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we recommend reaching out to us directly first. We process all data requests promptly and securely.
Affiliate Programme and Legal Notice
Our affiliate programme functions under rigorous Belgian advertising and gambling rules. Affiliates are required to use only approved Aphrodite Casino materials, designate all content as 18+, refrain from misleading claims, and never target self-excluded users. We track affiliate activity and may suspend or terminate relationships for non-compliance. Concluding an affiliate agreement is separate from shutting down a player account. When an affiliate agreement ends, we insist on immediate removal of our brand materials and links. Outstanding commissions are paid after final verification and fraud adjustments. This setup safeguards Belgian players and maintains canada.ca our programme honest. We record every affiliate decision.
Affiliate Duties After Termination
- Employ only approved Aphrodite Casino creatives and promotional text.
- Clearly label all material as 18+ and include responsible gambling messages where required.
- Steer clear of guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Remove all brand content immediately after termination.
Management of Funds of Deposits and Rewards
Terminating your account does not mean losing legitimate funds. We refund real-money balances after compliance and ID checks, using the original payment method if available. If that method is not accessible, we may ask for alternative verified bank details. We don’t charge a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally surrendered at the point of closure. Pending withdrawals keep moving through the normal approval process unless a payment dispute is open. We retain a full financial log for every closed account, which helps clarify any disputes later.
Account Closure by Operator
Aphrodite Casino could close an account without you asking if we detect suspected fraud, a terms violation, a failed identity verification, or a legitimate order from Belgian authorities. We proceed only after an internal review and advise you by email. Funds you are legally allowed to withdraw are refunded after compliance verifications. In serious cases, like laundering or fraud, we may freeze funds and inform the pertinent Belgian authority. This action is infrequent and we ensure it is proportionate. We note the reason internally but only disclose what the law permits. We also honour decisions made by the national exclusion register.
Overview
Aphrodite Casino treats account closure for Belgian users as a regulated, fair process. You can terminate your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances are returned to you after proper checks, while bonuses may be surrendered. Affiliates must follow strict Belgian advertising standards and withdraw our materials after termination. Data retention persists only as long as the law requires. If you’re contemplating closure, initiate in your account settings or contact support. We’re here to help if questions emerge.
FAQ
What is the process to close my Aphrodite Casino profile in Belgium?
You can send a closure request through your account settings or by reaching support from your registered email address. We confirm your identity to block unauthorised changes. Once verified, we deactivate the account and issue a confirmation email. Most voluntary closures complete within two business days. If identity checks are necessary, it might take a little longer, but we inform you posted at each step.
What happens to my remaining balance if I close my account?
No. A legitimate real-money balance is yours. We refund funds after anti-money laundering and identity checks. If the original payment method is unavailable, we ask for alternative verified bank details. Active bonuses or pending rewards may be lost, but your cash balance is not. Small amounts below the minimum withdrawal threshold may require a manual review.
Can Aphrodite Casino close my account without my request?
Yes, in limited circumstances. We may suspend an account if we discover suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We notify you by email and release any funds you’re legally entitled to withdraw. In serious cases, authorities may oblige us to freeze funds temporarily.
How long does account closure take?
Account closures initiated by you usually are completed within two business days. If verification is needed, it may take a few extra days, but we seek to avoid unnecessary delay. Pending withdrawals or payment disputes can also influence the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, contact support.
What takes place to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally forfeited when an account is closed voluntarily. We clarify this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is standard practice to prevent closure being used to bypass bonus terms.
Does shutting down my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically cancel an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to manage each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts are different.
For how long do you keep my data after closure?
We retain personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules necessitate. After that period, we erase or anonymize the information. You can request a copy of your data during retention by contacting privacy support and completing identity verification. We never use closed-account data for marketing without separate consent.
